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Terms Conditions That Govern Your th55 Account

These terms set out exactly what you agree to when you open an account with us, make a deposit, or access any part of the th55 lobby.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost & GrabPayAccess subject to local lawUpdates notified via account emailContact support for any clause query

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Accountability Behind These Terms

We designed these terms to be readable rather than evasive. Every clause exists to protect the integrity of the account environment — yours and ours. Here is how we put that into practice across the four areas that matter most to your account.

Data Handling

Account data you provide — name, contact details, payment references from Touch 'n Go eWallet or GrabPay transactions — is held securely and used only for account operation and fraud screening.

Cookie & Session Policy

We use session cookies to keep you logged in across your mobile browser visit. No marketing cookies are placed without your acknowledgement. You can clear them any time from your device browser settings.

Account Security

Login uses a one-time passcode sent to your registered number. If you suspect your credentials have been shared or compromised, contact support immediately and we will freeze the account while we investigate.

Retention & Deletion

We keep transaction and account records for the period required by the terms in effect at the time of each transaction. If you close your account, you may request a summary of your data before closure is finalised.

What These Terms Actually Cover

th55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on th55, you enter into a binding agreement with us. That agreement covers your use of the lobby, your wallet activity — including deposits made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — and any withdrawal you request.

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You must be eligible under your local law to hold an account and to conduct transactions; we cannot accept accounts where local law prohibits it. Each account is personal to you: sharing credentials, creating duplicate accounts, or acting on behalf of another person all breach these
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terms and may result in your account being suspended without prior notice. Funds held in your account wallet are yours to withdraw subject to verification. We reserve the right to request identity documents before processing a withdrawal — this is a standard fraud-prevention step, not a
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delay tactic. We may update these terms when our operations change or when regulatory requirements shift; we will notify you by email to the address on your account before any material change takes effect. Continuing to use the platform after that notice counts as acceptance. If
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you disagree with a change, you should stop using the platform and request a withdrawal of any remaining wallet balance through our support channel. Players in Seremban and across Malaysia are subject to the same version of these terms at all times.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY HELP

Reach Us About Any Terms Question

If a clause is unclear, or you need to raise a concern about how these terms have been applied to your account, our support team is the right place to start. Bring your account ID and the specific clause number when you get in touch — it speeds things up on our end.

Live Chat Open the chat widget inside your account dashboard for the fastest response. Have your account ID ready so we can locate your record without delay.

Email Support Write to our support address for detailed terms queries that need a written record. We reply in order of receipt; complex account matters may take longer than routine questions.

Account Help Centre Log in, head to Account Settings, and open the Help section for self-serve answers covering common terms queries, withdrawal verification steps and wallet limits.

Common Questions About th55 Terms

These are the questions we receive most often about how our terms apply to specific account situations. If yours is not here, live chat is the direct route.

Yes. Whether you deposit via Touch 'n Go eWallet, Boost or FPX, the same account terms apply. The payment method changes the transfer route, not the agreement you hold with us.

We will always send notice to your registered email before a material change takes effect. Minor operational updates may go live immediately but will be logged in the terms revision history available on this page.

Suspension does not automatically forfeit your balance. We review each case individually. If no fraud is confirmed, we will process a withdrawal to a verified payment method after the review concludes.

Email our support address with your account ID and a data request. We will compile what we hold — transaction records, login history, contact details — and send it to your registered email within a reasonable timeframe.

Withdrawals to GrabPay or DuitNow follow the same verification steps as any other method: identity confirmation first, then the transfer is queued. No separate terms sheet applies to specific payment rails.

Contact us via live chat with your account ID and the clause you are querying. We will review the application of that clause against your account activity and respond with a written explanation.

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